Refund policy

Returns

We'll gladly accept a return of any product bought on eurodogcollars.com, as long as it's new, unused and in its original packaging. Original shipping charges aren't refunded, except for guarantee claims (see below).

Exchanges

To exchange an item for a different size or style, start a return and place a new order for the item you want. We'll ship your new order right away and refund the returned item as soon as it arrives (less original shipping charges).

Euro-Dog 1-Year Guarantee

If any Euro-Dog collar, leash or harness fails within one year of purchase, email us and we'll repair or replace it. No fine print. Shipping on guarantee claims is on us.

How to start a return or guarantee claim

Email info@eurodogcollars.com with:

• your order number (on your confirmation email or packing slip)
• your name and address
• the reason for the return or claim (for a guarantee claim, a photo helps)

We reply within 48 hours (excluding weekends) with instructions.

Refunds

We issue refunds within 48 hours of receiving your return (excluding weekends). Please allow up to two billing cycles for the credit to appear on your statement.

International orders

Duties, taxes, VAT and customs charges paid on international orders aren't refundable.