Refund policy

Euro-Dog will gladly accept a return for any product purchased through this website, provided that is still in new, unused condition, and in the original packaging. Please note shipping charges are not covered.

EXCHANGES

If you wish to exchange and item for a different size or style, simply initiate a return and then place a new order for the items you would like. Your new order will go out immediately, then as soon as we receive the returned item you will receive a refund (less shipping charges).

FREE SHIPPING

Keep in mind FREE SHIPPING must be selected in the shopping cart and is not valid with any other coupons or deals.

INTERNATIONAL SHIPPING

IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS: The recipient is responsible for all duties, taxes, VAT, port handling fees and other customs charges. Please see your local rates for duties, taxes, VAT, port handling fees.

START THE PROCESS:

To initiate the warranty/return process please email us at info@eurodogcollars.com. To help expedite the process, please indicate the reason for the warranty/return, your name and address, and your order # (found on your confirmation email or packing slip). We will process your request within 48 hours of receiving it (excluding weekends). You will receive an email with instructions to complete the process.

Euro-Dog will issue any refunds you are entitled to within 48 hours of receipt (excluding weekends).  However, please allow up to two billing cycles for the credit to appear on your statement. Please note that shipping charges are not refundable, except if you qualify for the “Euro-Dog Product Warranty”.